Brand separation
Keep each client’s customers, channels, knowledge and branding inside the correct workspace.
A planned agency workflow
Design client support around clear separation.
Avimora sees a real agency need: manage support for multiple client brands without mixing customers, staff access or reporting. That agency control plane is planned, not presented as a live multi-brand capability. Agencies can join early discovery to help define the right separation and visibility model.
Planned capability: multi-company agency controls are not generally available.
The operating tension
Moving between client inboxes should not mean moving between operating systems.
Agent access
Give people only the client access and role they need.
Client visibility
Offer useful operational reporting without exposing another brand’s work.
A complete workflow
From customer question to an owned outcome.
The experience stays centred on the customer while the ticket makes responsibility visible.
Step 1
Define the agency and client-workspace relationship with design partners.
Step 2
Keep tenant isolation and permissions as non-negotiable architecture.
Step 3
Test agent movement, branding and reporting against real agency operations.
Step 4
Publish availability only after the full workflow works end to end.
Operating evidence
See the work behind the outcome.
No agency performance claim or live multi-brand entitlement is published. This page documents the intended problem and invites qualified discovery.
agencies
Traceable
01
Context preservedCustomer, channel and history
02
Ownership visibleTeam, agent, priority and SLA
03
Next action clearReply, route, handoff or resolve
Relevant capabilities
Explore the parts that support this work.
FAQ
Questions for agencies.
Can an agency manage multiple companies today?
Multi-company agency controls are planned and are not presented as generally available.
Will client data be separated?
Strong organization and tenant separation is a non-negotiable product principle for any agency capability.
Can clients receive admin visibility?
Appropriate client visibility is part of the planned workflow and must be validated with real agency pilots.
Is white labelling available?
No broad white-label capability is claimed.
Can an agency join early discovery?
Yes. Contact Avimora or book a walkthrough to discuss a real agency workflow.
Help define an agency workflow worth building.
Bring a real multi-client support workflow to an early discovery conversation.