Legal review required. This draft is not an approved contractual promise. Avimora still needs to confirm its processors, retention, data locations, legal bases, AI providers, deletion workflows and contact details.
Scope
This draft explains how Avimora Technologies Pvt. Ltd. may handle personal information when you visit the Avimora website, request a demo, create or administer an account, contact us or use an Avimora service.
It does not replace a customer agreement or describe every processing activity performed for a customer.
Who Avimora is
Avimora is operated by Avimora Technologies Pvt. Ltd. The verified contact for this draft is abhay.rathi@avimora.com. Registered-office and legal-notice details require confirmation before publication.
Controller and processor roles
Avimora may act as a controller for information it uses for its own account, sales, support, security, billing and communications purposes. When a customer connects support data or customer conversations to the service, Avimora is expected to process that information on the customer’s instructions, while the customer determines its purposes and responsibilities.
The exact allocation, contractual terms and regional requirements must be confirmed in the applicable customer agreement and data-processing terms.
Information collected directly
Depending on how you interact with Avimora, this may include your name, work email, company, role, account details, communications, demo requests, billing contacts, preferences and information needed to respond to a support request.
Customer-controlled support data
Customer-controlled data may include website conversations, email and Telegram messages, customer details, tickets, attachments, internal notes, knowledge and related metadata. Customers are responsible for determining what they connect, providing appropriate notices and instructions, and responding to requests from people whose data they control.
How information is used
Subject to verification, Avimora may use information to provide and secure the service, authenticate accounts, respond to requests, process subscriptions, operate connected channels, maintain records, prevent abuse, improve reliability and comply with law.
AI processing
AI Website may retrieve from approved business information to produce website answers. Customer Support may provide assistance such as summaries, classification, knowledge matching, routing and editable reply suggestions. These outputs can be incomplete or wrong; customers and agents remain responsible for human review where appropriate.
Avimora must confirm which AI providers receive which data, whether provider retention applies and whether customer content is used for model training before making a more specific public promise.
Service providers and subprocessors
Avimora may use hosting, infrastructure, email, payments, analytics, communications and AI service providers to operate the business. The current provider list, processing locations, contractual safeguards and subprocessor notice process require confirmation before this policy is approved.
Third-party integrations
Website, email and Telegram connections are provided through configured third-party channels. Their providers may process information under their own terms. Customers are responsible for the accounts, permissions and notices needed for their use.
Cookies and analytics
This marketing site stores your pricing-region preference in your browser until you clear it or choose automatic detection. Regional pricing can also use a region supplied by the host, or browser language and time-zone hints. No analytics or advertising tracker is installed on this site.
Data retention
Retention periods for account information, customer data, backups, logs, attachments and AI-related inputs or outputs are not stated in this draft because they require operational confirmation.
Security
Avimora’s published security approach describes organization isolation, server-side authorization, verified channels, protected attachments, scoped customer access and human-controlled AI. No certification claim is made by this draft.
International transfers
Data locations and any international transfer mechanisms have not been confirmed in this draft. Avimora will document applicable safeguards before publication.
Individual rights
Depending on applicable law, individuals may have rights to access, correct, delete, restrict or receive a copy of personal information, or object to some processing. Requests concerning data held for a customer should normally be directed to that customer. The request method, verification process and response commitments require legal confirmation.
Marketing communications
Avimora may send service and administrative communications. Any marketing communication should include a lawful basis and a clear opt-out method confirmed for the recipient’s region.
Children
Avimora services are intended for businesses and are not directed to children. The applicable minimum age and response process for information received from a child require confirmation.
Changes
Avimora may update this policy after legal and operational review. The page will show a new last-updated date when material changes are approved.
Contact
For this draft, contact abhay.rathi@avimora.com. The final privacy contact, address and escalation route require confirmation.