Tenant isolation
Every customer, ticket, message, job, file and integration must remain inside the correct organization boundary.
A factual security approach
Protect the customer relationship at every boundary.
Avimora’s security approach begins with organization isolation, server-side authorization, official channel integrations, scoped customer access, protected attachments, controlled AI and recoverable operational failures. This page states principles, not unverified certifications.
Security principles
The boundaries the product must preserve.
Specific production controls, subprocessors, retention terms and assurance reports must be documented and legally reviewed before contractual reliance.
Server authorization
Permissions are enforced by the system of record, not trusted to frontend visibility.
Channel verification
Inbound webhooks and outbound actions use official, verified integration paths.
Attachment protection
Private access, safe file handling and tenant-scoped storage are product requirements.
Scoped customer access
Continuation links must be unguessable, limited and unable to reveal internal notes.
AI control
Sensitive promises, approvals and policy exceptions require human authority.
No certification claim is made.
Security documentation, data processing terms, subprocessor details, retention, incident response and any formal certification status require verified production and legal information. Contact Avimora for the current review state.
FAQ
Security questions, answered without inflated claims.
Does Avimora claim a security certification?
No. Avimora does not claim certifications that have not been verified.
How does Avimora approach tenant data?
Organization isolation and server-side authorization are non-negotiable product and engineering principles.
How are customer links handled?
The intended portal uses secure, unguessable and scoped links with expiration or revocation where appropriate.
Can internal notes reach a customer?
Internal notes and staff-only metadata must never be exposed through customer channels or the portal.
Does AI receive unlimited authority?
No. Sensitive financial, legal, privacy, security and policy decisions require human control.
Bring the security requirement into the conversation.
Avimora will distinguish current controls, planned work and unsupported requirements before a pilot.