Legal review required. This draft is not an approved contractual promise. Avimora still needs to confirm its governing law, notices, commercial terms, data-processing terms, liability position and company details.
These draft terms are intended to describe the proposed rules for a business’s use of Avimora’s website, applications and services. A customer becomes bound only by a version approved and presented by Avimora, an order, or another written agreement that incorporates terms.
By using a service, a person must be authorized to act for the applicable business and must comply with the terms that govern that service.
Avimora offers two independent products. AI Website provides an embeddable website assistant that can answer from approved business information. Customer Support provides a shared workspace for customer conversations, tickets, ownership, customer context, supported channels and controlled AI assistance.
Features, limits and availability are determined by the applicable plan or order. Avimora may improve, change or retire features, subject to any written commitment that applies to a customer.
A customer is responsible for the accuracy of account information, credentials, administrator decisions, authorized users and activity under its workspace. Administrators may manage access, channels, knowledge, settings and other controls offered by the service.
Customers must protect credentials, use appropriate access controls and promptly report suspected unauthorized use.
Customers and authorized users must not use Avimora unlawfully, infringe another person’s rights, submit information they lack permission to provide, interfere with security or availability, introduce malicious code, evade usage controls, or use outputs as a substitute for professional advice.
Customers must not use the service for a decision or action where an error could cause death, serious injury or serious physical harm. Any restricted data categories and use cases require written confirmation before production use.
Customer Data means information a customer or its authorized users submit or connect to Avimora, including conversations, tickets, documents, knowledge, attachments and related metadata. The customer remains responsible for its Customer Data and grants Avimora the rights needed to host, transmit, process, display and secure it to provide the service.
Customers must have the rights, notices and permissions required for their use of Customer Data, including for customer communications, attachments and channel content.
Website chat, email and Telegram are the currently described available channels. WhatsApp, Instagram Direct and Facebook Messenger are currently marked coming soon and are not included as available channels by this draft.
Third-party channels remain subject to their providers’ terms, permissions, outages and limits. A customer is responsible for its connected accounts and authorization to use them.
AI Website and Customer Support may produce answers, summaries, classification, knowledge matches, routing recommendations and editable reply suggestions. Outputs may be incomplete, inaccurate, outdated or unsuitable.
Customers and authorized users are responsible for reviewing outputs before relying on them or sending customer-facing communications, especially for sensitive, ambiguous or high-risk matters. Avimora does not claim that AI outputs are verified facts or professional advice.
Customers are responsible for their policies, customer notices, legal bases, consent requirements, content accuracy, channel configuration, access controls and decisions made using the service. Customers must maintain current approved knowledge and set human review requirements appropriate to their operation.
Each party may receive non-public information from the other. The receiving party should use it only for the relationship, protect it with reasonable care and disclose it only to people or providers who need it and are bound to protect it.
These obligations do not cover information that becomes public without breach, was already lawfully known, is independently developed or is lawfully received from another source. Required legal disclosure remains permitted where appropriate.
Avimora’s privacy policy is intended to describe information processed for Avimora’s own purposes. Customer-controlled personal data is expected to be processed on the customer’s instructions under the applicable agreement and data-processing terms.
Avimora’s published security approach describes tenant isolation, server-side authorization, verified channels, protected attachments, scoped customer access and controlled AI. No certification claim is made by this draft.
Features identified as early access, beta, preview or experimental may change, be withdrawn or be less reliable. They should not be relied on for requirements that need a formal service level or a specific production guarantee unless a written agreement says otherwise.
Fees are stated in the applicable price book, plan or order. The current India public price book uses a monthly platform fee plus usage charges; Customer Support also charges for additional active agents. Taxes and applicable third-party provider charges are additional.
Billing timing, payment methods, refunds, renewals, late charges, credits, price changes and currency treatment require confirmation in approved commercial terms and are not promised by this draft.
Subscription duration, renewal, cancellation, export, deletion, suspension and termination rights must be stated in the approved plan or customer agreement. Avimora may need to restrict access to protect the service, customers or other people, or to address a legal, security or payment issue.
Accrued obligations and provisions that are intended to continue after termination may survive.
Avimora and its licensors retain rights in the service, software, documentation, names, logos and other materials they provide. Customers retain their rights in Customer Data. Each party receives only the rights needed for the relationship, subject to the approved agreement.
Feedback may be used to improve Avimora, subject to the final approved terms.
To the extent permitted by law and subject to any approved agreement, the service and its outputs are provided according to the commitments expressly made for the applicable plan. Avimora does not promise that outputs are accurate, complete, uninterrupted or fit for every purpose.
Nothing in this draft creates an uptime, support, outcome, legal, financial, tax, medical or compliance promise.
The liability allocation, exclusions, caps, claim period and exceptions for the Avimora relationship have not been approved for this draft. They must be supplied in the final terms or customer agreement after legal review.
Whether either party provides indemnification, for which claims, with what procedures and subject to which exclusions must be specified in approved contractual terms. This draft does not create an indemnity.
Avimora has not confirmed the governing law, courts, arbitration process, venue, language, notice period or dispute procedure for this draft. This section must be completed before publication or contractual reliance.
Avimora may update approved terms with the notice required by the applicable agreement. The verified contact for this draft is abhay.rathi@avimora.com. Company address, legal-notice route and the final contract contact require confirmation.
