Support agent
Resolve complex support queries accurately across live chat, email, phone, Slack, and more.
AI agents for customer experience
Every customer moment handled.
AI agents that meet customers at every stage of their journey, across chat, email, and voice, to resolve issues end to end and increase revenue.
One agent for every customer interaction, runs support, sales, and product guidance 24/7
Sales agent
Engage prospects, answer product questions, and guide conversations toward revenue.
Product guidance agent
Help customers find info and understand your products with a clear, on-brand voice.
The Avimora approach
Every question is a chance to build trust.
Make the answer feel like you.
The agent lifecycle
Watch the demoInstructions
You are an AI agent helping customers with inquiries and requests. Represent the company by providing friendly, efficient service. Listen carefully, understand their needs, and resolve issues with care.
Branding
Accent color
Procedure
- Greet customer, ask about return.
- Request order number or email.
- Use lookup_order for details.
- Confirm customer's return.
- Check return window eligibility.
Model
Guardrails
Avoid promising upcoming features or artist availability. Don't handle refunds; direct users to billing support or a human agent. Explain content availability varies by license.
Actions
Get invoices
Get slots
Retrieve products
PlaygroundPreviewModel
What is your return policy?
You can return any unused item within 30 days of delivery. Just share your order number and I’ll help you get started.
Returns & exchanges Answer grounded in your knowledge
Ask a question…
WordPress channel
Website widget channel
Website iframe channel
Shopify channel
Email channel
Slack channel
WhatsApp channel
Messenger channel
Instagram channel
Analytics
Positive417Neutral211Negative70Unspecified31
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Apr 11Apr 15Apr 19Apr 23
User feedback
0
Positive 0Negative 0
Conversation rating
The complete product suite for customer-facing agents. Build, deploy and optimize across every channel, on one platform.
- Ask for order number and email to locate order.
- Use ϟ lookup_order to retrieve the order details.
- Confirm which item the customer wants to return.
- Check the return window eligibility.
- Check the customer information.
- Use ϟ payment_info to retrieve payment details.
- Confirm the customer’s current plan.
- Ask which features their team needs.
- Use ϟ compare_plans to find the right fit.
- Explain the price and billing interval.
- Confirm before making any changes.
- Use ϟ upgrade_plan to update the plan.
- Ask why the customer wants to cancel.
- Find the subscription using their email.
- Use ϟ get_subscription to check the plan.
- Explain what happens at the end of the billing period.
- Confirm the customer’s choice.
- Send confirmation of the cancellation.
Your package is in transit and will arrive in 2 days.
Your package isUpdated 2m ago
In-transitAI Agent
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamBring me up to speed on this conversation.
Here’s the conversation so far.
Ananya received a damaged strap on her Weekender. She shared her order number and a photo, and would like help with a replacement.
Help me write a thoughtful reply.
A little head start for your team.
Hi Ananya, I’m sorry your bag arrived this way. I have your order details and photo. I’ll review this with our team and confirm the next step here.
What does our team need to check?
Context for the next step.
Review the photo and order details against the damaged items policy. Confirm the available options before making a promise to the customer.
Illustrative preview · AI assistance in early access
Customer conversations
128this week
Thu19
This week Last weekSample data
Website Email Telegram
Every channel. One conversation.
Your shared inbox
Explore the interactive product previews
AvimoraYour AI agentMessage…
Inbox 1 new message
A little help with my orderFrom: Alex · To: Support
Hi, my order arrived damaged. Could you help me with a replacement?
Avimora
I’m sorry your order arrived this way. Please share your order number and a photo, and we’ll help with the next step.
Ready for reviewHow can I help you?
Listening…
Build once and deploy everywhere
Create AgentEvery customer moment, connected.
Enterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
Built for your industry
From choosing a product to getting help after delivery. Make every shopping moment feel personal.
Explore retail & e-commerce ↗Help users find answers in your documentation, get started and reach your team when they need to.
Explore technology ↗Give prospective learners clarity about courses, admissions and their next step.
Explore education & training ↗Help guests understand your property, plan their stay and reach the right person.
Explore travel & hospitality ↗Make it easier to find a class, understand memberships and ask for help.
Explore fitness & wellness ↗A few things you might be wondering.
What does Avimora do?
Avimora combines AI answers on your website with a shared support workspace. Your business knowledge helps answer questions, and your team can continue the conversations that need a person.
Do I need both products?
No. AI Website and Customer Support are independent subscriptions. You can use either on its own or use both together.
Which channels are available?
AI Website answers questions on your website. Customer Support brings website, email and Telegram conversations into your team’s workspace. WhatsApp is coming soon.
Can my team take over?
Yes. Your team can continue the conversation with the customer’s details and previous messages in view. Approvals and policy exceptions stay with a person.
The world’s best customer experiences run on Avimora
Build AI agents that deliver exceptional support at scale — across chat, email, and voice.