One shared inbox
Manage customer conversations from website, email and Telegram in the same workspace.
Customer SupportEvery handoff.
Every handoff.
The whole story.
Give your team the conversation, the customer details and the context to help. Website, email and Telegram, together in one shared workspace.
Your inboxExample workspace
StatusCustomerConversation
Conversation contextDamaged delivery
Select a conversation to see the context.The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamYour team is already
caught up.
Clear ownership
Assign conversations, add internal notes and keep the next step visible to your team.
Context that comes along
Customer profiles, earlier messages and attachments help your team pick up where the conversation left off. Attachments are included on Growth and above.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Damaged deliveryAssigned
Assigned to PriyaSupport team
Internal notePhoto checked. Replacement needs approval.
Customer historyTwo earlier conversations · Order #1042
Context ready for your team
Give your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your agent and team handle, and spot where your information can improve.
A few things you might be wondering.
Do I need a separate subscription for AI Website?
No. AI Website and Customer Support are both part of Avimora: one product, five plans. Your plan sets the message credits, channels and capabilities available to your team.
Can my team work without AI?
Yes. Your team can manage and reply to conversations directly. Optional summaries and editable reply suggestions are in early access.
Which channels are supported?
Website, email and Telegram are available now, and your AI agent can resolve conversations on all three. Email and Telegram are included from Starter up. WhatsApp, Instagram Direct and Facebook Messenger are coming soon.
Security controls built in
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
Your team’s best customer experiences start with Avimora
Set up an agent that resolves questions on your website, email and Telegram, and brings in your team when it matters.