Business boundaries
Keep customer information within the right organization.
The Avimora platformThe whole conversation.
The whole conversation.
One connected experience.
Your knowledge, your customer conversations and your team. Give them a shared place to turn questions into helpful next steps.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Avimora Your website
Which bag fits a 15-inch laptop?
The Weekender is a great fit. It holds laptops up to 15.6 inches, with room for a few days away.
Product guide A little clarity. A better next step.
Ask a question…
Illustrative conversation AI assistanceEarly access
Bring me up to speed on this conversation.
Conversation summary
The customer received a damaged bag. They shared an order number and a photo, and are asking about a replacement.
Suggested reply
Illustrative draft. Your team reviews and sends.Hi Ananya, I have the details. I’ll review this with our team and confirm the next step here.
Built around
your business.
01
Your knowledge
Website pages, product information and policies.
02
Customer conversations
Useful answers to the questions that matter.
03
Your team
The people who bring care and judgment.
04
Your workspace
Context, ownership and a clear next step.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamGive your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your team handles and spot where your information can improve.
AvimoraYour AI agentMessage…
Inbox 1 new message
A little help with my orderFrom: Alex · To: Support
Hi, my order arrived damaged. Could you help me with a replacement?
Avimora
I’m sorry your order arrived this way. Please share your order number and a photo, and we’ll help with the next step.
Ready for reviewHow can I help you?
Listening…
Build once and deploy everywhere
Create AgentEnterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
Built for your industry
From choosing a product to getting help after delivery. Make every shopping moment feel personal.
Explore retail & e-commerce ↗Help users find answers in your documentation, get started and reach your team when they need to.
Explore technology ↗Give prospective learners clarity about courses, admissions and their next step.
Explore education & training ↗Help guests understand your property, plan their stay and reach the right person.
Explore travel & hospitality ↗Make it easier to find a class, understand memberships and ask for help.
Explore fitness & wellness ↗A few things you might be wondering.
What does Avimora do?
Avimora combines AI answers on your website with a shared support workspace. Your business knowledge helps answer questions, and your team can continue the conversations that need a person.
Do I need both products?
No. AI Website and Customer Support are independent subscriptions. You can use either on its own or use both together.
Which channels are available?
AI Website answers questions on your website. Customer Support brings website, email and Telegram conversations into your team’s workspace. WhatsApp is coming soon.
Can my team take over?
Yes. Your team can continue the conversation with the customer’s details and previous messages in view. Approvals and policy exceptions stay with a person.
The world’s best customer experiences run on Avimora
Build AI agents that deliver exceptional support at scale — across chat, email, and voice.