Website pages
Use approved pages about your products, services and the way your business works.
Business knowledgeYour business.
Your business.
In every answer.
Bring your website, product information and support policies together. Give customer conversations a foundation that is specific to your business.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Start with the information
your customers need.
Documents and guides
Add product guides, PDFs and relevant documents where supported.
Policies and context
Help people understand the next step using your support policies and business information.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamGive your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your team handles and spot where your information can improve.
A few things you might be wondering.
Can I keep the knowledge up to date?
Yes. Review the sources your agent uses and update them when your products, services or policies change.
Can customers see where an answer comes from?
Relevant source citations help connect answers to your business information where supported.
What if a question is not covered?
A useful answer should acknowledge the gap and give the customer a way to reach your team, rather than inventing a policy.
Enterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
The world’s best customer experiences run on Avimora
Build AI agents that deliver exceptional support at scale — across chat, email, and voice.