Support activity
Review the conversations flowing through the workspace and the work your team is handling.
Support reportingSee the conversations.
See the conversations.
Find the next improvement.
Bring your support activity into view. Understand the questions your team handles and keep improving the information customers rely on.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
A clearer view of
the work your team does.
Customer context
Go back to the conversation to understand the question behind the number.
Better knowledge
Use what you learn to refine your product information, support guidance and handoff process.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamGive your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your team handles and spot where your information can improve.
A few things you might be wondering.
Are the figures on this page real customer results?
No. The chart is an interactive illustration with sample data. It is not a claim about Avimora customer outcomes.
Where does reporting fit?
Reporting is part of the Customer Support workspace. Review your requirements with Avimora for the specific metrics your operation needs.
Enterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
The world’s best customer experiences run on Avimora
Build AI agents that deliver exceptional support at scale — across chat, email, and voice.