Keep the history
Earlier messages help a teammate see what the customer has already asked and tried.
Human handoffA human touch.
A human touch.
Without starting over.
When a conversation needs your team, bring the details with it. Help customers feel understood from the first reply to the next step.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamThe conversation continues.
The context stays.
Bring the details
Customer information and attachments stay useful as your team reviews the request.
Keep decisions human
Approvals, policy exceptions and sensitive requests stay with the people responsible for them.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamGive your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your team handles and spot where your information can improve.
A few things you might be wondering.
Can the team see the earlier conversation?
The shared workspace is designed to keep the conversation and customer context together.
Are internal notes customer replies?
No. Internal notes support your team’s work and should stay private.
Does Avimora approve refunds or replacements?
The team reviews these requests and confirms the next step. The marketing examples do not demonstrate automatic financial approvals.
Enterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
The world’s best customer experiences run on Avimora
Build AI agents that deliver exceptional support at scale — across chat, email, and voice.