Conversation summaries
Review the customer’s request, what they have shared and what still needs attention.
AI assistance · Early accessYour team’s
Your team’s
helpful head start.
Get the context without rereading every message. Optional AI summaries and editable reply suggestions help your team focus on the customer.
AI assistanceEarly access
Bring me up to speed on this conversation.
Conversation summary
The customer received a damaged bag. They shared an order number and a photo, and are asking about a replacement.
Suggested reply
Illustrative draft. Your team reviews and sends.Hi Ananya, I have the details. I’ll review this with our team and confirm the next step here.
Less catching up.
More understanding.
Editable suggestions
Start with a suggested reply, then make it right for the customer before sending.
A person in control
Your team reviews the answer and decides the next step. AI assistance supports their judgment.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamGive your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your team handles and spot where your information can improve.
A few things you might be wondering.
Is AI assistance available now?
Summaries and editable reply suggestions are in early access. Availability and behavior may evolve as the product develops.
Does a suggested reply send automatically?
The team reviews and edits the suggestion before sending. The demonstration on this page is illustrative.
Is there a separate public meter for each AI operation?
No. Customer Support uses a monthly platform fee, handled tickets and additional active agents. Internal AI operations are not advertised as separate meters.
Enterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
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