Support agent
Resolve complex support queries accurately across your website, email and Telegram.
AI agents for customer experience
Every customer moment handled.
AI agents that meet customers at every stage of their journey and resolve issues end to end, across your website, email and Telegram.
One agent for support, sales and product guidance. Around the clock, on your website, email and Telegram.
Sales agent
Engage prospects, answer product questions and guide conversations toward a purchase.
Product guidance agent
Help customers find information and understand your products in a clear, on-brand voice.
The Avimora approach
Every question is a chance to build trust.
Answer in your own voice.
The agent lifecycle
Watch the demoInstructions
You are an AI agent helping customers with inquiries and requests. Represent the company by providing friendly, efficient service. Listen carefully, understand their needs, and resolve issues with care.
Branding
Accent color
Procedure
- Greet customer, ask about return.
- Request order number or email.
- Use lookup_order for details.
- Confirm the customer’s return.
- Check return window eligibility.
Model
Guardrails
Avoid promising delivery dates or restock times. Never approve refunds or replacements; hand those decisions to a human agent. Explain that eligibility follows the return policy.
Actions
Get invoices
Look up orders
Retrieve products
PlaygroundPreviewModel
What is your return policy?
You can return any unused item within 30 days of delivery. Just share your order number and I’ll help you get started.
Returns & exchanges Answer grounded in your knowledge
Ask a question…
Website widget channel
Email channel
Telegram channel
WhatsApp channelComing soon
Instagram Direct channelComing soon
Facebook Messenger channelComing soon
Analytics
Positive417Neutral211Negative70Unspecified31
100%75%50%25%0%
Apr 11Apr 15Apr 19Apr 23
User feedback
128
Positive 96Negative 32
Conversation rating
One product suite for customer-facing agents. Build, deploy and optimize across your channels, on one platform.
- Ask for the order number and email to find the order.
- Use ϟ lookup_order to retrieve the order details.
- Confirm which order the customer is asking about.
- Use ϟ track_shipment to check the latest tracking.
- Share the tracking status without promising a date.
- Bring in the team if the parcel looks lost or delayed.
- Confirm the customer’s current plan.
- Ask which features their team needs.
- Use ϟ compare_plans to find the right fit.
- Explain the price and billing interval.
- Confirm before making any changes.
- Use ϟ upgrade_plan to update the plan.
- Ask why the customer wants to cancel.
- Use ϟ get_subscription to find the plan by email.
- Explain what happens at the end of the billing period.
- Confirm the customer’s choice.
- Use ϟ cancel_subscription to cancel at period end.
- Send confirmation of the cancellation.
Your package is in transit, and the latest tracking shows delivery in about 2 days.
Your package isUpdated 2m ago
In transitAI Agent
Your inboxExample workspace
StatusCustomerConversation
Conversation contextDamaged delivery
Select a conversation to see the context.The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamBring me up to speed on this conversation.
Here’s the conversation so far.
Ananya received a damaged strap on her Weekender. She shared her order number and a photo, and would like help with a replacement.
Help me write a thoughtful reply.
A little head start for your team.
Hi Ananya, I’m sorry your bag arrived this way. I have your order details and photo. I’ll review this with our team and confirm the next step here.
What does our team need to check?
Context for the next step.
Review the photo and order details against the damaged items policy. Confirm the available options before making a promise to the customer.
Illustrative preview · AI assistance in early access
Customer conversations
128this week
Thu19
This week Last weekSample data
Website Email Telegram
Every channel. One conversation.
Your shared inbox
Explore the interactive product previews
AvimoraYour AI agentMessage…
Inbox 1 new message
Where’s my order?From: Alex · To: Support
Hi, I ordered a backpack last week (order #1042). Could you tell me where it is?
Avimora
Thanks, Alex. Order #1042 shipped on Monday, and the latest tracking shows it’s out for delivery today.
Resolved by your agentAvimora on TelegramTelegram bot
Message…
Build once. Meet customers where they are.
WhatsApp, Instagram Direct and Facebook Messenger are coming soon.
Start free trialEvery customer moment, connected.
Security controls built in
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
Built for your industry
From choosing a product to getting help after delivery. Make every shopping moment feel personal.
Explore Retail & E-commerce ↗Help users find answers in your documentation, get started and reach your team when they need to.
Explore Technology ↗Help guests understand your property, plan their stay and reach the right person.
Explore Travel & Hospitality ↗A few things you might be wondering.
What does Avimora do?
Avimora combines AI answers on your website with a shared support workspace. Your business knowledge helps answer questions, and your team can continue the conversations that need a person.
Do I buy AI Website and Customer Support separately?
No. Both are part of Avimora: one product, five plans. Your plan sets your monthly message credits, channels and capabilities. See the pricing page for your region.
Which channels are available?
Your AI agent answers and resolves conversations end to end on your website, email and Telegram, all in one shared workspace for your team. Every plan includes the website widget; email and Telegram are included from Starter up. WhatsApp, Instagram Direct and Facebook Messenger are coming soon.
Can my team take over?
Yes. Your team can continue the conversation with the customer’s details and previous messages in view. Approvals and policy exceptions stay with a person.
Your team’s best customer experiences start with Avimora
Set up an agent that resolves questions on your website, email and Telegram, and brings in your team when it matters.