Answer what you know
Use your approved business information to help with common questions.
Customer supportEvery support request.
Every support request.
A chance to care.
Give customers useful answers and your team the context to help. Keep every conversation moving toward a thoughtful next step.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamFrom the first question
to a human who understands.
Collect the useful details
Help customers share what the team needs to review a request.
Continue with care
Keep your team in the conversation when a person needs to decide what happens next.
Start with your business.
Make it your own.
Knowledge sourcesConnected
your-business.comWebsite pages✓
Product guide.pdfProducts and specifications✓
Support policiesApproved answers and next steps✓
A foundation for helpful answers
Connect your website, PDFs and business information. Start with what customers need to know.
Your agent’s instructions
Helpful. Clear. Yours.
Answer from our approved sources. Keep your tone friendly and direct. If you aren’t sure, say so and offer to involve the team.
Your voice, in every answerSet the tone and expectations for customer conversations. Keep your knowledge useful and current.
Your inboxExample workspace
StatusCustomerConversation
Conversation context
Click a conversation to see the contextDamaged delivery
The customer shared order #1042 and a photo. A teammate reviews the request and confirms the next step.
Ready for your teamGive your team a shared place to assign, discuss and continue customer conversations.
Conversation topicsSample data
128customer conversations
MondaySunday
Product questions54
Orders & delivery42
Account help32
Review the conversations your team handles and spot where your information can improve.
A few things you might be wondering.
Can I bring my support team into a conversation?
Yes. Customer Support gives your team a shared workspace for website, email and Telegram conversations.
Does AI replace the team’s judgment?
No. The team remains in control of approvals, policy exceptions and sensitive decisions.
Enterprise-grade security
Your business information, your customer conversations and the people who handle them deserve care.
Business boundaries
Keep customer information within the right organization.
Approved knowledge
Ground answers in the information your business provides.
Human judgment
Bring a person in for approvals and sensitive requests.
The world’s best customer experiences run on Avimora
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